Terms

TERMS & CONDITIONS 

 

SECURITY

Security for the safety of your personal information, THE SELFMADE COMPANY store uses STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

 

DISCLAIMER

THE SELFMADE COMPANY store's ambition is for the website to always be up and running, however, THE SELFMADE COMPANY store cannot guarantee this. THE SELFMADE COMPANY store cannot guarantee that all the products shown are available at the time you place your order. In the event, the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the colour settings of your computer, the colours of the products shown in the pictures in THE SELFMADE COMPANY store can differ from their actual colours. THE SELFMADE COMPANY store cannot be held responsible for any such discrepancy.

 

PRICE CHANGES

THE SELFMADE COMPANY store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

 

PAYMENT

THE SELFMADE COMPANY store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner STRIPE. All transactions are encrypted and 100% secure. We also accept PayPal.

 

SHIPPING CHARGES

Shipping charges will be added to your order. Please view THE SELFMADE COMPANY store shipping rates for information on your specific shipping charge.

 

CURRENCIES

THE SELFMADE COMPANY store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.

 

UNCOLLECTED PACKAGES

THE SELFMADE COMPANY store will, not pay shipping costs for uncollected packages.

 

CONTACT INFORMATION TO CUSTOMER SERVICE

If you have any questions please contact the customer service at info@theselfmadecompany.com

 

FEEDBACK AND COMPLAINTS POLICY

We welcome any comments about our service so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint or with a timescale for resolution.

 

SHIPPING & RETURNS

 

SHIPPING

UK – ALL ORDERS WILL BE DISPATCHED WITHIN 4 WORKING DAYS AND WILL ALWAYS BE SENT SIGNED FOR.

 

EUROPE – ALL ORDERS WILL BE DISPATCHED WITHIN 4 WORKING DAYS AND ALWAYS BE SENT TRACKED AND RECORDED.

 

OUTSIDE EU – ALL ORDERS WILL BE DISPATCHED WITHIN 4 WORKING DAYS AND ALWAYS BE SENT TRACKED OR SIGNED FOR.

 

IMPORT CHARGES – PLEASE NOTE THAT THE CUSTOMERS WILL ALWAYS BE RESPONSIBLE FOR PAYING ANY IMPORT BILLS THEY MAY RECEIVE.

 

IN THE EVENT THAT ANY ORDERS ARE UNDELIVERED DUE TO INCORRECT DETAILS PROVIDED BY THE CUSTOMER, IT WILL BE THE CUSTOMER THAT IS RESPONSIBLE FOR PAYMENT OF REDELIVERY.

WHEN IMPORTING ITEMS TO OUTSIDE OF THE UK, THIS WILL ALWAYS INCUR A CUSTOMS INSPECTION WHICH WE ALWAYS PROVIDE THE CORRECT PAPERWORK FOR. WE CANNOT BE HELD RESPONSIBLE FOR HOW LONG IT TAKES YOUR ORDER TO PASS THROUGH CUSTOMS.

 

RETURNS

WE SINCERELY HOPE YOU ARE SATISFIED WITH YOUR THE SELFMADE COMPANY PURCHASE, HOWEVER, IF YOU CHANGE YOUR MIND FOR WHATEVER REASON WE WILL HAPPILY EXCHANGE YOUR ITEM FOR CREDIT

(minus the shipping cost if free shipping discount has been applied)

 

AS LONG AS ITS RETURNED IN ORIGINAL PACKAGING AND UNWORN WITHIN 14 DAYS OF RECEIVING. PLEASE EMAIL INFO@THESELFMADECOMPANY.COM BEFORE YOU SEND THE ITEM AND STATE THE ORDER NUMBER IN THE EMAIL SUBJECT, WE WILL RESPOND WITH YOUR RETURN INSTRUCTION, THANK YOU.

 

SALE ITEMS

PLEASE NOTE, ALL SALE ITEMS ARE FINAL AND NON REFUNDABLE/NON-EXCHANGEABLE UNLESS FAULTY.